Your privacy is our responsibility

1 Introduction & Scope

e3999 ("we", "our", or "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") describes how we collect, store, process, and protect the personal information of users ("you" or "user") of our website e3999.lat.

This Policy applies to all services, gaming activities, financial transactions, and customer support operations of the e3999 platform. By using our platform, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, we recommend you contact us before using our services.

This Policy is an integral part of our Terms & Conditions and both documents should be read together.

2 Information We Collect

e3999 collects only the information necessary to provide our services, meet legal obligations, and improve your experience. We collect information in the following categories:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (where required)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

Important: e3999 never collects your mobile banking PIN, OTP, or password. Do not share this type of information.

2.3 Account & Activity Information

• Username and password (stored in encrypted form)
• Gaming history and betting records
• Bonus usage information
• Customer service communication history

2.4 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Page visits and session duration
• Referral URL

3 How We Collect Information

e3999 collects information in the following ways:

• Information provided directly: When you register an account, make a deposit or withdrawal, or contact customer support.
• Automatically collected information: Through our server logs, cookies, and similar tracking technologies.
• Through third parties: Payment providers (bKash, Nagad, Rocket) supply the information needed to verify transactions.
• Through the verification process: Documents required for identity and age verification.

4 Purpose of Using Information

We use your information for the following purposes:

4.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Managing gaming activities
• Applying bonuses and promotions

4.2 Security & Fraud Prevention

• Verifying your identity and keeping account access secure
• Detecting suspicious activity and preventing fraud
• Complying with anti-money laundering (AML) rules
• Preventing the creation of multiple accounts

4.3 Customer Service & Communication

• Resolving your requests and complaints
• Sending important account-related notifications
• Informing you about service updates and policy changes

4.4 Legal & Regulatory Compliance

We may retain and use necessary information to fulfil our obligations under applicable law, to comply with lawful instructions from courts or regulatory authorities, and to establish, enforce, or defend our legal claims.

4.5 Platform Improvement

• Analysing and improving platform performance
• Personalising the user experience
• Identifying and resolving technical issues

5 Sharing Information with Third Parties

e3999 does not sell or rent your personal information. However, we may share your information in the following limited circumstances:

5.1 Service Providers

With trusted third parties who help us operate our business, such as payment processors (bKash, Nagad, Rocket), game software providers, and technology service providers. These parties may only use information for specific purposes and operate under strict confidentiality agreements.

5.2 Legal Obligations

If a court, regulatory body, or law enforcement authority lawfully requests information, we will be required to provide it in accordance with applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will provide advance notice in such cases.

5.4 With Consent

Information may be shared for any other purpose based on your explicit consent.

6 Cookies & Tracking Technologies

e3999 uses cookies and similar tracking technologies to ensure the proper functioning of our platform and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain your login state, manage sessions, and verify security. Disabling these will prevent the platform from working properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to collect platform usage statistics, which help us improve our services.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Keep in mind that disabling essential cookies may affect some key platform features.

7 Data Protection & Security

e3999 takes industry-standard technical and organisational measures to protect your information:

• SSL Encryption: Data transmission on our platform is protected by SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text — advanced cryptographic hashing is always used.
• Access Controls: Only authorised staff who need access to fulfil their duties can access your information.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Data Backups: Information is regularly saved in secure, encrypted backups.
• Firewalls & Security Layers: Multi-layered security measures prevent unauthorised access.

No method on the internet is completely secure. However, e3999 makes every effort to protect your information and will take prompt action in the event of any security breach in accordance with applicable law.

8 Data Retention Period

e3999 retains your information only for as long as necessary:

• Active accounts: All account information is retained while your account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a prescribed period for legal and regulatory reasons.
• Financial records: Transaction information may be retained for an extended period in accordance with legal requirements.
• Inactive accounts: Information for accounts that have been inactive for an extended period will be reviewed in accordance with our data retention policy.

Once the retention requirement ends, information is securely deleted or anonymised.

9 Your Rights

As a user of e3999, you have the following rights:

9.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a reasonable time.

9.2 Right to Correction

If any of your information is inaccurate, you may request a correction. Please contact our customer support team.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information, especially its use for marketing purposes.

9.5 Withdrawal of Marketing Communications

You can contact us at any time to stop receiving promotional communications. However, essential account-related notifications cannot be turned off.

To exercise these rights, email us at [email protected] or contact us via live chat.

10 Privacy of Minors

e3999 is strictly not for anyone under 21 years of age. We do not knowingly collect information from minors.

Age is verified during the registration process. If we find that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

11 Changes to the Policy

e3999 reserves the right to update this privacy policy as needed. In the case of significant changes:

• We will update the date on this page.
• A notification may be sent to the registered email for important changes.
• Continuing to use our platform after the changes will be considered your agreement to the new policy.

We recommend reviewing this policy regularly. Your privacy and data protection are our highest priority, and e3999 is committed to handling these matters with full transparency.

12 Contact Us

Contact us for any privacy-related questions, requests, or concerns: